Last updated: July 2026
These Terms of Service ("Terms") govern your use of Penna's website and services. By using the site or engaging our services, you agree to these Terms. If you accept on behalf of a firm or organization, you confirm that you are authorized to do so. A separate services agreement and Business Associate Agreement govern paid engagements and the handling of health information, and they control if anything here conflicts with them.
Penna retrieves medical records and prepares source-cited medical chronologies for firms and providers. We gather and organize records, summarize them into a dated, page-cited timeline, and flag gaps and items to verify. What we deliver is a factual work product built from the records. We do not provide the services described in the next section.
Penna is a medical records coordination service. We are not a law firm, we do not provide legal advice, legal opinions, or case strategy, and using Penna does not create an attorney-client relationship. We do not decide which records matter legally, interpret causation or liability, or track statutes of limitation or other deadlines. Every legal judgment, deadline, and final review stays with you.
We offer a free example chronology so you can see the work before you buy. Send one closed or hypothetical case with the client's name and date of birth redacted, and we will return a full, page-cited chronology at no cost and with no obligation. Please send only materials you are permitted to share. Because a free sample runs before any Business Associate Agreement is signed, do not send unredacted protected health information as part of it.
Paid plans are billed monthly and include a set number of cases per month, with no minimums, and you can cancel at any time; each case you submit draws against that monthly allowance rather than against a limit on how many cases may be open at once. Per-item pricing may be available for one-off work. The specific fees, billing cycle, and refund mechanics are set out at sign-up and in the services agreement, and will be confirmed before launch.
Every chronology is reviewed by a person against the source pages before we deliver it. If we state a fact that is wrong against the records, you do not pay for that case. A first paid case may also be offered risk-free. The exact terms and the process for raising a correction are described at sign-up and in the services agreement. This guarantee covers factual accuracy against the records; it is not a promise about any legal outcome.
When we handle protected health information on your behalf, we act as a business associate under HIPAA, under a signed Business Associate Agreement that is in place before any protected health information moves. Our use, safeguarding, and disposal of that information follow that agreement and our Privacy Policy.
Once we deliver a chronology for a case under an active plan, or for one-off work once its invoice is paid, that chronology is yours to use for your representation of, or work on, the matter. We keep the methods, templates, formats, and software we use to produce it, along with everything on this website. Nothing here transfers ownership of the underlying records, which remain governed by the authorizations and the Business Associate Agreement.
The website and any free materials are provided as is, without warranties of any kind, to the fullest extent the law allows. Our work product is a factual summary of the records we receive; it is only as complete as those records, and it is not a substitute for your own review. To the fullest extent permitted by law, Penna is not liable for indirect, incidental, or consequential damages, and our total liability arising from the services is limited as set out in the services agreement. Nothing in these Terms limits any liability that cannot be limited under applicable law. These limits are placeholder terms and will be confirmed before launch.
Responsibility for claims arising from the services will be allocated in the services agreement, including your responsibility for the authorizations you provide and how you use the work product. The specific indemnification terms are placeholder items and will be confirmed before launch.
You may stop using the service at any time, and subscriptions may be canceled as described at sign-up. We may suspend or end access for non-payment, misuse, or breach of these Terms. When access ends, handling of any case materials follows the applicable Business Associate Agreement.
These Terms are governed by the laws of the state in which Penna is organized, without regard to its conflict-of-laws rules. The governing state, the venue for disputes, and any dispute-resolution process will be confirmed before launch.
These Terms, together with any services agreement and Business Associate Agreement, make up the entire agreement between us about the service. If any part is found unenforceable, the rest still applies. Our not enforcing a term is not a waiver of it. You may not assign these Terms without our consent; we may assign them to a successor in connection with a merger, acquisition, or sale of the business. We send notices to the email associated with your account, and you can reach us at the address in section 16.
We may update these Terms as the service or the law changes. When we do, we will revise the date at the top and, where appropriate, give additional notice. Continuing to use the service after an update means you accept the revised Terms.
Questions about these Terms can be sent to [email protected], or through our contact page.